Re: [ ~169517 ] Complaint notice petermor / santa.zzz

investigations@elance.com to petrickk, us
Apr 1

**Response Required**

Dear Petermor,

We are following up on your Elance project Database driven subscription site on behalf of the buyer santa.zzz regarding lack of response and services not rendered.

1) Please "reply all" and email both santa.zzz and the Elance Investigations team at investigations@elance.com on your reply within 24 hours. *Failure to respond to Elance may be cause for suspension of your account, and release of your registration contact information.

2) After you and the other party have restarted communication, you can continue the progress of your project using the Elance private message board in order to maintain a record of your communication.

Sincerely,
Elance Investigations Team

Peter M Keniston to investigations, us
Apr 1

Sir

Our elance account was suspended by elance, so we were unable to maintain communication with ALL the buyers, We are in process of initiating contact with them

Thanks and regards

investigations@elance.com to me
Apr 5

Dear Santa,
The email below if from the service provider
petermor.

Regards,

Elance Online Investigations

**************************

Dear Elance

We are working on it and trying to complete ASAP. Expected date of completion is 15th April, Please note that it would be a beta version only where buyer may find the bugs what we would be fixing 48 hrs from the moment it is reported to us

Regards

-----
Original Message -----

investigations@elance.com to petrickk, us
Apr 12

Dear Petermor,

Due to services not rendered your buyer is requesting a refund of $630.00. Please fund your Elance account and once you have the available funds reply back with authorization to issue a credit.

we to investigations
Apr 15

We have received neither any work nor our deposit. What are our options at this point?

Thanks.

investigations@elance.com to me
Apr 15

Hello,

If we have not done so already, we can supply your with the service provider's registration details. With the service provider's registration details you have the option to pursue using a collections agency or attorney.

Please let us know if you would like the this information.

we to investigations
Apr 16

Please, do supply us with the provider's info. Although, given that many of Elance providers are residing outside of the US we pretty much have no hopes to recover the amount. Perhaps Elance should consider holding the cash until project's completion, because as it stands now, it is unlikely we would use your system again.

Regards.

investigations@elance.com to us
Apr 18

Hello,

As requested the service provider's registration details are below.

Username: Peter
Street Address: D/5/12, Sec-46
Nerul
City: New Mumbai
State: Maharashtra
Zip Code:
400706

we to pr@elance.com, service@elance.com, investigations@elance.com ...
Apr 19

Well, apparently Elance doesn't even collect provider's real
name before promoting them as Select Providers. Don't you think the information
below is useless?

So, let's see how this works. When it comes to
providers, Elance, not really knowing who they really deal with, vouches for
them, by assigning them upgraded status, which in turn costs more to the buyer
without offering anything in return. Again this benefits Elance, who deligently
collects money from misled buyers and promptly forwards the cash "somewhere" and
when embezzlement like this case happens they offer the buyer a piece of useless
and incomplete information that they failed to collect, focusing on getting paid
rather than providing safe environment where the buyers won't get ripped off.

Sounds like a nice starter for any law-firm specializing in white-collar
crime and negligence.

Before we went ahead evaluating our other
alternatives what can Elance REALLY do for us to resolve this issue?

Regards.

investigations@elance.com to us
Apr 19

Hello,

Thank you for contacting Elance.

We
would be happy to contact the service provider until we receive a reply
regarding your concerns below. Please note should we receive a update you will
be notified immediately.

Regards,
Elance Online Customer Service

we to investigations
Apr 22

"... should we receive a update you will be notified
immediately."

...And if you won't receive anything back, then what? How
long shall
we wait. So Elance proved itself useless in resolving this issue.
You
already told us to wait until April 15, because provider promissed to
deliver something by the data. in a meantime they cleared their stuff
and now the trail is cold. Give us a definite date by which shall we
expect the results. Please do not bother to reply with your canned
messages.

As far as we're concern, Elance failed to ensure proper
environment
for transactions and misled us but using hyped terminology, thus
Elance owes us $630.

Please advise, who should we direct this
request before we satarted
sharing our negative experience web-wide and your
investors:

· Kleiner Perkins Caufield & Byers
· NEA (New Enterprise Associates)
· Pequot Capital Management
· Focus Ventures
· Integral Capital Partners

investigations@elance.com to us
Apr 22

Hello,

Thank you for contacting Elance.

Unfortunately Elance does not have control over when the service
provider will respond. We cannot force a buyer or seller to do something they
will not. The Site functions as a venue to connect buyers and service providers
in a virtual marketplace. As a neutral facilitator, Elance Online is not
directly involved in the actual transactions between users of the Site.

We are sorry for the service provider's absence and will continue to
contact them. The service provider's Elance account will remain
suspended.

we to investigations
May 2

Hello,

Just wanted to check and see when are we going
to get our money back.

Regards.

investigations@elance.com to us
May 2

Hello,

We wish we had an update on the refund however
we still have not received a response from the service provider.

we to investigations
May 4

Thank you for your reply.

Strangely enough, after each message that we send to you we receive canned message with procedures to follow in order to file a complaint. Doen't your system detect the case number in the subject line?

Do you still expect provider to reply you and refund us? What steps were taken by Elance to resolve this issue?

Whatever happen to SquareTrade organization advertised on your site? We filed similar complaint with them but never heard back (besides a canned message as well)?

Regards.